FAQ
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Do you offer free shipping?
Yes for now, we are offering free shipping on all orders above Rs. 599.
When will my order be dispatched?
Your order will be dispatched within two business days of placement. Public holidays, local holidays, and festivals may impact dispatch times.
How long does delivery take?
Delivery time depends on your location:
- Metro Cities: 3-5 business days
- Other Cities & Towns: 5-7 business days
- Remote Areas: 7-10 business days
Once shipped, you will receive a tracking link via email
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, net banking, UPI and cash on delivery (COD). Please note that for COD orders, an additional fee of Rs. 110 is applicable.
How can I apply a discount code?
At checkout, enter your discount code in the "Apply Coupon" field and click "Apply." The discount will be automatically deducted from the total amount.
Can I change my shipping address after placing an order?
Yes, you can request an address change but please inform us immediately by emailing support@elankef.com or messaging us on WhatsApp.
Do you offer international shipping?
Currently, we only ship within India. However, we are working on expanding to international shipping soon!
Can I cancel my order after placing it?
We process orders quickly to ensure timely delivery. Therefore, once an order is shipped, cancellations are no longer possible. However, you can inform us immediately if you wish to cancel.
For full details, visit our Refund Policy Page.
Can I return or exchange my order?
We offer a 7-day hassle-free return and exchange policy because your satisfaction matters to us. If your T-shirt isn’t the perfect fit or you change your mind, you can return or exchange it within 7 days of delivery.
Conditions:
- The item must be unworn, unused, with tags intact, and in its original packaging.
- Exchanges are subject to availability.
For full details, visit our Shipping Policy page.
How do I choose the right size?
Refer to our Size Guide available on each product page. If you're unsure, measure a well-fitting T-shirt and compare it with our chart.
How can I stay updated on new collections and offers?
📍Instagram:@elankefofficial
📍Newsletter: Subscribe on our website for exclusive early access to new collections and discounts.